Refund policy

WARRANTY AND RETURNS POLICY

March 1, 2026

Thank you for choosing our products! I'm a bit sad that you're reading this. Here's a TL;DR (human version) of our warranty and returns policy, and you can scroll down further to read the legalese version.

Warranty (1 year, starts at delivery)

Your LEVUP product is covered for 1 year from the day it lands on your doorstep.
Warranty covers real defects (bad parts, things we did wrong in production).
It doesn't cover damage from installation, normal wear, scratches/dings, or shipping damage (that's between you and the carrier, and we buy insurance on our shipments).
If you bought from a dealer, start your claim with them. If you bought direct, come to us.
You ship it to us, we cover shipping it back if it's a valid claim.
We'll repair, replace (sometimes with refurbished parts), or refund — whichever makes the most sense.

Returns and Swaps (14 days)

You've got 14 days from delivery to send it back if you change your mind or ordered the incorrect product.
Product has to be basically new — no damage, no miles, no missing parts, all packaging included.
Non-defective returns and product swaps carry a flat 15% restocking fee.
Refunds may take about 7–10 business days after inspection.
Deductions apply if the product is damage or incomplete

Non-Returnable or Non-Exchangable items:

Custom Work

Clearance Items

Final Sale Items(it will be noted in product description)

Software/Hardware files

Items that are neglected and Damaged upon receiving 

 

The Legalese Version:

This Warranty and Returns Policy ("Policy") governs the warranty coverage, return procedures, and related terms applicable to products purchased from LEVUP ("Company," "we," "our," or "us"). By purchasing and using our products, the purchaser ("you," "your," or "Customer") agrees to the terms outlined herein.

1. Limited Warranty

LEVUP provides a one (1) year limited warranty against defects in materials and workmanship under normal use. This warranty begins on the date of delivery to the original purchaser and is non-transferable.

This warranty applies solely to products purchased directly from LEVUP or an authorized dealer and used in accordance with the product's intended purpose.

2. Warranty Coverage

This limited warranty covers manufacturing defects that materially affect product performance, including but not limited to faulty components, malfunctioning parts, or defects arising from the manufacturing process.

Exclusions: This warranty does not cover:

  • Normal wear and tear.

  • Cosmetic damage (including but not limited to scratches, dents, abrasions, or other superficial changes).

  • Damage caused by improper installation, misuse, neglect, accidents, modifications, or unauthorized repairs.

  • Damage sustained during shipping (claims for which must be filed by the Customer directly with the carrier).

  • Any damage resulting from conditions beyond our reasonable control.

3. Warranty Claims Procedure

To initiate a warranty claim, the Customer must contact LEVUP Customer Support within the warranty period and provide detailed information regarding the alleged defect. LEVUP may request photographs, video, or troubleshooting steps to assess the claim.

If the product was purchased through an authorized dealer or reseller, the Customer must initiate the warranty claim process directly with their place of purchase. The dealer or reseller will coordinate with LEVUP on warranty evaluation and resolution.

If the product was purchased directly from LEVUP, the Customer must submit the claim to LEVUP Customer Support.

If the product is determined by LEVUP to be defective and covered by this warranty:

  • The Customer is responsible for shipping the product to LEVUP for evaluation.

  • LEVUP will cover the cost of shipping the repaired or replacement product back to the Customer.

  • LEVUP may, at its sole discretion, repair the defective product, replace it with a new or refurbished product or component, or issue a refund.

  • Replacement products or parts may be refurbished and are warranted for the remainder of the original warranty period.

4. Return, Swap, and Refund Policy

LEVUP accepts returns and product swaps subject to the following conditions:

  • The Customer must initiate the process within fourteen (14) days from the date of delivery.

  • Returned products must be in their original condition, unused, undamaged, and include all original accessories, packaging, and documentation.

  • A flat restocking fee of 15% will be applied to all non-defective returns.

  • Refunds will be issued to the original form of payment within seven (7) to ten (10) business days after LEVUP receives and inspects the returned product.

5. Non-Returnable Items

The following items are not eligible for return:

  • Products that have been used, altered, or damaged by the Customer.

  • Products not returned in original condition or missing required parts.

  • Software, firmware, or downloadable products.

  • Custom-built or personalized items.

  • Gift cards and clearance items.

6. Modifications to Policy

LEVUP reserves the right to modify or update this Policy at any time without prior notice. Any changes will apply prospectively and will not affect purchases made prior to the effective date of such changes.

7. Governing Version

In the event of a conflict between this Policy and any other materials describing warranty or return terms, this Policy shall govern. The version of this Policy in effect at the time of purchase shall apply to that purchase.